I first went to Admiral because I had a light indicating that my O2 sensor had failed and I couldn't pass emissions. I supplied my own sensor, which they said was great, but then my receipt was covered with warnings that there would be no warranty because I had supplied the part. (Makes sense, but they should have told me ahead of time!) And the only comment on replacing my Bank 1 Sensor 1 was "Engine Work"!!! I went back to Admiral a month or so later and just asked them to make the Engine light go out! I should have told them the Exact Bank1 Sensor1 error codes I was given and asked them to NOT hook up to the OBD2 - they charged me $129 for that privilege! They then obtained an Air-Fuel Ration Sensor for $420 - all the sensors I can find are less than $200!! As before, they charged me $129 to replace the sensor - I expect that's minimal labor charge because it's a 10 minute job once it's up on the lift! When I left Admiral after spend $749.60 my engine light came back on immediately and my OBD2 readout indicated the same O2 (air-fuel ration) sensor failure as before. I don't plan on taking the car back to Admiral because I'm convinced they can't fix my problem and it's difficult to go any length of time without my car!
We apologize for any dissatisfaction you may have experienced, and we would be more than happy to thoroughly diagnose your vehicle. Our previous actions involved replacing the parts requested by you, without conducting a comprehensive diagnosis of the vehicle. However, it is important to note that diagnosing issues in a vehicle with over 230,000 miles can be time-consuming, as there may be underlying problems caused by wear and tear. These issues can range from sensor ground problems, certain codes may trigger others, to even something as simple as a defective part. To ensure fair and consistent practices, we base our labor time on the manufacturer's recommended time, which is an industry-standard approach. It is essential to recognize and value the time and expertise that mechanics invest in their work. Given the opportunity, we would be delighted to thoroughly diagnose your vehicle and find a resolution for the issues you're facing.
- Edgewater