Completely honest and straight forward. Went through it with Koons ford and they absolutely messed with me. Charged me 2k and never told me what was wrong but said "it's running so whatever we did fixed it" even though they sent me out with a flat tire and engine light still on. Took it to merchants and within a couple hours they diagnosed the issue and had it fixed next day. Even stayed after hours to wait for me to get off work and pick it up. Great, honest and reliable!